FAQ

Facility Questions

Are all of your products made in the same facility?

Yes, all of our products are made in the same facility.

 

Is your facility dedicated-free of any allergens?

Our facility and our products are dedicated free of Peanuts, Tree Nuts, Coconuts, Egg, Wheat, Shellfish, Sesame, Mustard, and Lupin, so you can snack safely without worry!


If any of the top 8 allergens are present in your facility, what is your protocol to reduce risk of cross-contamination?

While some of our products do contain dairy, we have an allergen-controlled process in the warehouse. Dairy-containing ingredients are stored separately from the non-dairy ingredients. We use Good Manufacturing Practices with thorough cleaning and inspections between each product. We perform cleaning validation testing prior to running products that do not contain dairy. 

Our facility has a process to make sure that all the ingredients coming into the facility have not touched our free-from ingredients. Our Suppliers of ingredients provide Certificate of Analysis on each lot shipped. COA is verification that ingredient meets required standards and regulations and can be used upon receipt. 

Ingredients are segregated upon receipt until used in production. 

Manufacturer has a Supplier Certification process as well to ensure no nuts have touched our ingredients. 

 

Are your products produced in a peanut and tree nut-free facility?

Absolutely. The facility is both peanut and tree nut free to prepare our foods with love and care.

 

Certification Questions

Does your facility have any certifications?

Yes! Our facility is certified kosher, non-GMO, and organic, as well as being certified gluten-free by the Gluten Free Certification Organization.


How can I be certain your products are non-GMO?

All of our products are certified organic. To be certified organic, food has to be non-GMO as well.


Are your products gluten free?

Yes! We’ve been certified gluten-free by the Gluten Intolerance Group since 2014. 

 

What does “School Safe” mean?

More and more schools are becoming nut free. School Safe means our products do not contain peanuts or tree nuts and are safe to take to nut-free schools. It does not mean they are safe for all students. Food allergies vary widely, so never assume a product is safe for all students!



Labeling Questions

How do you ensure foods are free from the food allergens stated on your labels and packaging?

Your safety is of the utmost importance to us, so our facility has a strict process to make sure that all the ingredients coming into the facility have not touched our free-from ingredients. Each ingredient supplier completes a Vendor Approval Packet and provides documentation that they are a nut free facility. They also provide their allergen management plan.


If your products include any of the top 8 allergens, where are they displayed on your label?

Any allergen information can be found in the “Contains” statement on our product packaging.

In what scenarios do you put warning labels on your products?

Currently, our products note that they contain soy, and that they are made on equipment that also handles dairy ingredients.

 

Product Questions

Once the spreads are open, how long do they keep unrefrigerated?

Our spreads will keep a year without refrigeration. However, for best taste, we recommend refrigeration after opening if you will not finish the jar within a month.



Do your soy spreads contain sodium?

Yes, unfortunately we have discontinued our Unsalted Spread variety. Therefore, some of our soy spread flavors contain sodium. 

Are your jars BPA free?

Absolutely!

Do size variations of your products always contain the same ingredients and warning labels?

Yes, size variations of our products always contain the same ingredients and warning labels, including our new Minis, our regular sized bars, and our different count boxes.


Are your Chewy Granola Bars considered protein bars?

Our chewy granola bars were designed to meet the nutritional needs of children, who have a much lower recommended daily allowance of protein than adults. We do not add any protein and do not consider our bars as protein bars. For added nutrition and a twist, try out some of our soy spreads to a granola bar!

 

Allergen Questions

Which of the top 8 allergens are your products free of?

Our products are dedicated free of Peanuts, Tree Nuts (including coconut), Eggs, Fish, Shellfish, and Wheat.

Are all of your products free of sesame, mustard, or any allergens outside of the top 8?

Yes! Our products are dedicated free of both sesame and mustard.


Do your products contain peanuts in the ingredients?

All of our products are dedicated peanut-free using our Field to Fingers Nut-Free Process, a first-of-its-kind practice to ensure that our foods are completely free of peanuts and tree nuts, from the farm all the way to your table.


Do your products contain tree nuts in the ingredients?

All of our products are dedicated tree nut-free using our Field to Fingers Nut-Free Process, a first-of-its-kind practice to ensure that our foods are completely free of peanuts and tree nuts, from the farm all the way to your table.


Do your products contain coconut in the ingredients?

Our products DO NOT contain coconut. Chocolate Chip (Gorilla Power) and White Chocolate Chip (Whitewater Chomp) Bars contain an organic natural flavor that tastes like coconut. The supplier’s ingredient mix is a proprietary formulation, so they do not share their entire list of sub ingredients; however, they guarantee it does NOT contain coconut. This is a certified organic ingredient, and thus, can ONLY have natural flavors; NO artificial flavors are allowed.

Do your products contain milk or dairy in the ingredients?

Some of our products contain milk and some do not contain milk but carry a warning for milk.

Contains milk: The White Chocolate Chip (Whitewater Chomp) Bar contains whole milk powder in the mini and full size bar.

 

Does not contain milk but carries a warning for milk: The full size Chocolate Chip (Gorilla Power) bars, the mini Chocolate Chip (Gorilla Power) bars (also in the combination boxes) and the Chocolate Soy Spread do not contain milk but have a warning for milk. All of these products contain organic sweet chocolate as an ingredient and that chocolate supplier considers all of their products "dairy" because there is dairy in their facility. Therefore, our label includes the same warning because the FDA requires labels to be consistent with our ingredient supplier.


Our other spreads and our Strawberry, Apple Cinnamon, and Blueberry Bars do not contain dairy ingredients, but they are made in the same facility. While there is shared equipment, we use Good Manufacturing Practices with thorough cleaning and inspections between each product.

I can safely eat baked dairy. Can I safely eat your snack bars?

Our snack bars are unbaked.


Do your products contain eggs in the ingredients?

No. Our products contain no eggs whatsoever. There are no egg ingredients present in our facility.


Do your products contain soy in the ingredients?

All of our products contain soy.

Our granola bars contain soy in the form of soy lecithin. The granola bars are made on a separate line from our spreads. The batching equipment and warewasher are shared equipment, but there is a thorough cleaning and sanitation processes in between runs.

Our soy spreads all contain soy.

 

Do your products contain fish in the ingredients?

All of our products are fish-free.

Do your products contain shellfish in the ingredients?

All of our products are shellfish-free.

Do your products contain wheat in the ingredients?

All of our products are wheat-free. If you see any mention of wheat related to our products, the information is inaccurate and years out of date. In fact, the oats in our snack bars are grown and processed with a “Purity Protocol” by GF Harvest.


Do your products contain gluten in the ingredients?

All of our products are gluten-free. We’ve been certified gluten-free by the Gluten Free Certification Program.

Do your products contain sesame in the ingredients?

No. Our products contain no sesame whatsoever. There are no sesame ingredients present in our facility.

Do your products contain mustard in the ingredients?

All of our products are mustard-free.


Do your products contain sunflower seeds or sunflower oil?

The Organic Dried Wild Blueberries in our Blueberry Bar contain a small amount of sunflower oil. The sunflower oil sub-ingredient is listed on the Blueberry packaging and represents less than half a percent of the Blueberry Bar. No other Don’t Go Nuts products contain sunflower oil. No Don’t Go Nuts products contain sunflower seeds.

Why aren’t all your products free from the top 8 food allergens?

Our goal is to create a complete line of healthy, delicious nut-free foods. We understand that the presence of allergens such as dairy and soy makes our products more desirable for some families while limiting their availability to others. We plan to develop a variety of products in the future to meet all of these needs.



Ingredient Questions

There is a lot of media hype about soy. Why do you use soy?

There are many studies relating to soy. We believe that soy, eaten in moderation, has many health benefits and is a valuable source of plant-based protein. We use only organic, non-GMO whole soybeans, which are ground into flour and minimally processed. We do not add soy isolates, and we do not use the Hexane process.


I have sustainability concerns about palm ingredients. Why do you use palm?

Organic Palm Fruit Oil is a key functional ingredient for our soy spreads, helping to prevent separation of our soy flour and soy oil. We source it from a U.S. based company called Ciranda (“Circle” in Spanish). Their direct supplier is AgroPalma, located in Brazil. AgroPalma is considered one of the most sustainable suppliers of palm oil worldwide. They have worked for more than three decades to establish environmentally friendly sourcing of palm. AgroPalma is a member of the RSPO (Roundtable on Sustainable Palm Oil) and the POIG (Palm Oil Innovation Group), and has also worked in direct collaboration with the Rainforest Action Network and Forest People Program to develop their harvesting and processing systems.

 

Subscribe & Save Questions

What do I get with Don’t Go Nuts Go Subscribe & Save?

You will receive 10% off when you commit to our subscribe and save option!

 

Can I use promotion codes when signing up Don’t Go Nuts Go Subscribe & Save?

Yes, you can! Check out our newsletter for promotions. 

When is my card charged?

Depending on which Don’t Go Nuts Go Subscribe & Save frequency option you choose. Your card will be charged exactly 1, or 2 months after your initial purchase. This will be confirmed in your confirmation email as well.


Will I get a reminder email before my next shipment?

Yes, we will send an email five days before your next shipment. This way if you’d like to skip or change the shipment you have time to do so.


Can I purchase your products without signing up?

Yes, all our delicious, yummy nut free snacks are available to purchase one-time only at your leisure.


How do I sign up for Subscribe & Save?

We are thrilled you’d like to become a fan and order our nut free snacks on a regular basis. Simply navigate to the page of your favorite Don’t Go Nuts snacks and click the Subscribe & Save button. You will be directed to our Shopify Site and can choose a one-time purchase OR subscribe & save (10% OFF) option. You’ll also be able to choose the frequency. Continue through checkout and agree to have your card charged at that decided time interval. After that, you are one step closer to receiving delicious, safe snacks. You will automatically be shipped your product and there is no need to go in and place a future order.


What products are available for Don’t Go Nuts Subscribe & Save?

All our products, except the Trial Pack.


How do I view my future deliveries?

You will need to access your account and subscription. To access your account, simply click this link to login, scroll to the bottom of the page and click “Manage Subscriptions” in the footer.


How do I add a product to my existing Don’t Go Nuts Go Subscribe & Save shipment?

Not ready for your next shipment? Or, would you like to add more product? You can skip a delivery in your account page, or you can add more product/swap out product for your upcoming order. Simply login your account with this link, scroll to the bottom of the page and click “Manage Subscriptions” in the footer. Then you’ll see your upcoming orders and be able to edit a specific one.
You can also cancel your Subscription at any time through your account page. Simply sign in via the person icon at the top right corner of our homepage and select ‘Edit Subscriptions’, select ‘Subscriptions’ under your name and select CANCEL next to your purchase.
We’d like to get your feedback before cancelling your upcoming replenishment and subscription! Please email info@dontgonuts.com to chat about what we can do better and if you’d like to try something new! We are always happy to answer more questions so you can get one bite closer to our yummy snacks!

Shipping and Returns

We use USPS or UPS standard shipping in order for you to receive your delicious snacks promptly. Please kindly note that you'll receive a confirmation when your online order is confirmed AND when a tracking number is created. In general it takes 1-2 business days to fulfill orders and 3-5 business days for your order to arrive. 

We would be happy to refund or replace any incorrect or damaged product. Just reach out to use via our Contact Us Page.